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Phillips Travel
250 782-8117
1-800-663-3896

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Phillips Travel
 921-103 ave
Dawson Creek, BC
V1G2G4
250 782-8117
1-800-663-3896
 

 

 

 
UNIGLOBE Customer Satisfaction Survey  
 

Your comments are important in ensuring that you receive the high standard of service you expect and deserve. Please take a few moments to complete this evaluation.

 

1. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?

 1=Poor   5=Excellent  1   2   3  4   5    

 

2. Would you recommend our services to others?

Yes   No    

 

The questions below relate to specific customer service issues. Please rate each one on a scale of 1 to 5, where 1 means "never" and 5 means "always".

 

3. Are telephone calls answered within 10 seconds?

 1=Never   5=Always  1   2   3  4   5    

 

4. Are e-mail requests answered within 1 hour?

 1=Never   5=Always  1   2   3  4   5    

 

5. Are the reservations our staff makes for you accurate?

 1=Never   5=Always  1   2   3  4   5    

 

6. Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?

 1=Never   5=Always  1   2   3  4   5    

 

7. Are complaints resolved to your satisfaction and in a timely manner?

 1=Never   5=Always  1   2   3  4   5    

 

8. How clearly did your travel agent understand your personal travel needs?

 1=Poor   5=Excellent  1   2   3  4   5    

 

9. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate the value of working directly with your UNIGLOBE Travel agency?

 1=Poor   5=Excellent  1   2   3  4   5    

 

10. Did UNIGLOBE Travel go beyond your expectations?

Yes   No    

 

Comments:

 
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Special Promotions | About UNIGLOBE Travel | RBC Travel Insurance | Lifestyle | News and Advisories | Partners | Travel Specials | Offset your flights carbon emissions | Destination Guide | Travel Toolbox & Travel Alerts | Careers | Access More virtual itinerary | Hawaii Information | Contiki Holidays - Trips for 18-35s! | USA Travellers Baggage Alert | Weddings | ~Jennifer & Kale's Wedding | ~Lara & Roland's Wedding | ~Tamara & Mike's Wedding | ~Tracey and Jake's Wedding

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